Refund policy

Return & Refund Policy

At Kashnoor, every piece of jewelry is carefully inspected before dispatch. Your satisfaction is important to us.

Returns

We accept returns only if you receive a damaged, defective, or incorrect product.

To request a return, please contact us within 48 hours of receiving your order and share:

- Your order number

- Clear photos of the product

- An unboxing video (if available)

Refunds

Once your request is verified, you may choose:

- A full refund to your original payment method, or

- A replacement product (subject to availability).

Approved refunds are processed within 5–7 business days.

Non-Returnable Items

We do not accept returns or refunds for:

- Change of mind

- Incorrect order placed by the customer

- Used or damaged products after delivery

- Sale or discounted items (unless received damaged or incorrect)

Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellations are not possible.

For any return or refund queries, please contact us at:

Email: kashnoorjewels@gmail.com

We aim to respond to all queries within 24–48 business hours.

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